SOUTHEAST MICHIGAN
Let DRN relieve you of the stress of managing the technology that you just need to work.
✓ network SECURITY & stability
✓ APPS, FORMS, DATABASES
✓ CUSTOM AI DESIGN
✓device management
✓REMOTE USER SUPPORT
PREMIUM TECH SOLUTIONS
We provide consultancy and expertise
to help you focus on what matters most: your core business
We focus on delivering streamlined and impactful strategies to liberate resources and maximize productivity for small and medium-sized businesses in Southeast Michigan. Our solutions typically cover these four categories: Networks, Devices, Users, and Tools.
NETWORKS
Cybersecurity, Speed Boosts, Stability, Professional Wifi, Failover, Reporting, Mobile Internet, VPNs, Advanced DNS, Cloud Computing, Network Storage, Bespoke VLANs
DEVICES
PCs, Laptops, Servers, Copiers, Printers, Phones, Tablets, Hotspots, Surveillance & Conference Cameras. Digital Signage, Automated Device Management and Maintenance
USERS
Accounts, Access, Policies, Multi-Factor Authentication, Digital Meeting Spaces, Remote Desktop Support
TOOLS
Custom Forms, Portals, File Management, Mobile-Friendly Conversions, Software Suite Deployment, Approval Processes, Custom Asset Management Application Creation, Digital Signage Content Management
CORE VALUES
STABILITY
Setting & Meeting a High Standard
- Establish a strong, persistent, baseline device performance standard: high-performance network design and device/appliance choices that account for marginal external fluctuations
- Establish a satisfactory, persistent, baseline user experience standard: human expectations are always met or exceeded, promoting predictability, habit formation, user proficiency and, by extension, efficiency
SUSTAINABILITY
Choosing Longer-Term Value for All
- Instill preferences for maintenance-enabled longer-term solutions: ‘set-and-forget’ is the low-hanging fruit that inevitably leads to disruptive failure
- Incorporate fine-tunable maintenance and automation programs into any Managed Service Agreement (MSA) in order to accommodate individual clients’ changing workflows
FLEXIBILITY
Promising & Delivering Under Unusual Conditions
- Strengthen those DRN-Internal procedures, protocols, tools, packages, and infrastructure that work at any SMB scale, volume, or frequency: a response and a solution to an individual client’s atypical needs or pressures likely already exists and is awaiting implementation
- Simultaneously also assume possibility that a non-standard solution might offer more value for the client than its traditional counterpart when facing procedural deviations: regardless of preparation and preference, the easy way is not always the best way
METICULOUSNESS
Cataloguing & Anticipating in Staggering Detail
- Study and learn client nuances, proclivities, and patterns, from the device level to the user level: when married to standard logging, DRN can mine a rich and contextual dataset for a more focused and precise support experience
- Build contingencies along a spectrum, at reasonable resource cost: outcomes, strategies, and solutions of varying probabilities are identified and prepared for high-functioning or vulnerable client processes
Example Solution Packages
Large Office
Rack-mounted network and AV hardware, Advanced controller / console, External network security hardware, Security cameras, High-density wireless access points, Elaborate virtual area network creation, Business phones & video conferencing solutions, Domain servers and network-attached storage, Custom forms, Software suite conversion, User Management & Onboarding Automation
Small Office
Network hardware replaced, Wireless access points added, Power backup and protection, PCs managed remotely, Copier with remote support, Business phone line & voicemail, Mobile device management, Custom digital forms, Custom support portal, Rapid Remote Desktop Support
Home Office
Network hardware upgraded, Switches & wireless access points added strategically, Virtual network creation, Network security hardware added, Printing & Scanning, Solution-based peripheral installs, Professional conference-calling solutions, Communication-specific Virtual private networks, Network-attached storage
Mobile Office
Mobile 5G router, Mobile device management, Laptop and tablet managed remotely, Business phone mobile access, Headsets & mobile accessories, Mobile printing & POS, Client-facing form design, Digital branding & website creation, Mobile-friendly database management
Small operation, but don’t want recurring management costs
We can install upgraded network hardware with no management or transfer management to you, which avoids subscription costs. The same goes for almost all of our services.
I just want a better internet experience.
We’ll do a site visit and assessment, and provide a quote for a dedicated Virtual Chief Information Officer on top of the hardware upgrades to ensure maximum internet performance and security.
I’m not sure where to start with AI.
For business or personal, DRN can design and build custom AI integrations: cloud (internet-connected) and/or local (offline) prompts, custom AI-focused hardware builds, zero or minimal egress / data leak, case-aware, deep research, media generation, multi-user setups, competitive analysis, real-time alerts and cron jobs, multi-device synchronization, and much more.
What Makes Us Unique
1
Bespoke Device Management Platform
- Any device can be accessed and managed 24/7 by tracking and modifying:
- performance (connection speeds, temperature, capacity, transfer efficiency),
- inventory (installed programs, disk contents, others)
- update status (core OS, applications, firmware, drivers, others)
- security state (protection state, threats, user behavior analysis)
- connection status (network link, connected devices, stability)
- self-healing, automations, and reports on all of the above at predetermined intervals
3
Virtual Chief Information Officer
- A web-based repository of technological documentation and logs
- A service request and issue tracking platform with historical perspectives
- Automated, recurring and/or ad hoc reporting on performance and usage
- Bespoke reporting and analysis to meet organizational or insurance criteria
- Cybersecurity analysis and recommendations
- Commission and access custom applications
2
Rapid Remote Response (RRR)
- Any device or user can be helped remotely and instantly:
- when network or device performance fails to meet certain thresholds or criteria
- when the user requests it within minutes
- when the user encounters difficulty with a device
- when a connection fails
- when the user encounters difficulty with an application or tool
- when the user encounters an issue with access or accounts
4
Better Network Experience Guaranteed
- More stable connections with higher speeds and throughputs for wired devices
- Seamless wireless coverage and smooth experiences for nomadic users and devices
- Bespoke segregations and architecture suited to organizational dynamics
- Bespoke policies to maintain Quality of Service (QoS) for highest-priority connections
- Object-based networking where every node is identified, classified, and handled
